KLM refuses to book hotel after cancelling a flight from Amsterdam

When an airline company cancels a flight it has to provide a new flight, book a room for the night and give food and drinks to the passengers. KLM refuses to book hotel after cancelling a flight from Amsterdam to Manchester. Let’s have a look at the whole story.

KLM refuses to book hotel after cancelling a flight: “we are unable to book hotel rooms”

First of all, according to the Euorpean air passengers’ rights the airline company has to provide full assistance to the passengers who are stuck overnight. Couple of weeks ago KLM cancelled a flight from Amsterdam to Schiphol due to a shortage of cabin crew. In this case the airline company has to book a new flight for the following day, a hotel, the transport to get there and meals.

After a while the passengers received a bottle of water, a chocolate bar and a letter from the airline company. The letter said that the airline company was unable to book hotel rooms. Furthermore, it gave instructions to the passengers to book a room in a hotel nearby or in another close city. This was ridiculous because this is against the European air passengers’rights.

KLM refuses to book hotel after cancelling a flight from Amsterdam

KLM refuses to book hotel after cancelling a flight: the story of young adults stuck at the airport

Some of the passengers spoke with The Independent telling their story. At the aiport there were some young adults experiencing their first journey alone without their parents. They didn’t have enough money to book the room by themselves. One girl told that their parents tried to contact the airline company by KLM didn’t reply. Furthermore, they booked a room in a hotel close to the airport that was really expensive.

The day after KLM refused to give a refund for the price of the rooms because the flight has been cancelled due to weather conditions. Of course this is not true because all the passengers stuck in the airport confirmed what the airline company said the night before. In addition KLM said that it is proud of its customer service that gave instructions to the passengers to book rooms in the closest hotels.

For problems like this, for delayed and cancelled flight you can always contact Flycare.