Dear Customer,

According to Directive 95/46/EC and under Article 13 of Legislative Decree 196/03 regards the protection of personal data and its subsequent amendments and additions (hereafter referred to as "Privacy Code"). Below you will find the information that regards the treatment of your personal data that you will provide during your request for assistance on the website

Your personal data will be used exclusively for the judicial and extrajudicial assistance in the application process for compensation and/or claims against the airline.

Your personal data is required for the purposes above specified; The not complete, partial or incorrect information precludes the possibility of using our assistance. The provision of other personal data contained in the online registration form is optional; therefore failure to complete, partial or incorrect information does not prevent the benefit of our assistance.

Your personal data may be communicated to the employees of Flycare operating under the direct authority of the "Controller" and appointed as Processors in accordance with Art. 30 of the Privacy Code and received adequate operating instructions.

The controller of the personal data is

In relation to the processing of personal data, you may, at any time, exercise the rights under Art. 7 of the Privacy Code, which for your convenience is given below, by writing to

Article 7 Right of access to personal data and other rights
1. The data subject may obtain confirmation of the existence or otherwise of any personal data relating to him/her, even though they may not yet have been recorded, and be notified thereof in an intelligible form.

2. The data subject is entitled to receive information on:

the source of the personal data;

the purpose and means of processing the data;

the software used in the case that the data is processed using electronic devices;

the identity of the data controller, the data processors, and the designated representative pursuant to article 5 2);

the data subjects or categories of data subjects to whom the personal data may be notified or who may become acquainted with the data in their capacity as the designated representative within the territory of the State, of the data processors or officers.

 3. The data subject is entitled to receive:

updated, rectified or, where relevant, supplementary information;

the deletion, anonymization or blockage of any data being processed in violation of the law, including data which it is not necessary to keep for the purposes for which it has been gathered or subsequently processed; c) certification indicating that notice of the operations referred to under a) and b) above has been served, together with their contents, except in the case in which this formality is impossible or entails the use of means which are manifestly disproportionate in terms of the right protected.

4. The data subject may object, wholly or in part:

for lawful reasons, to the use of his or her the personal data, even if relevant to the purpose for which the data is collected.

to the use or processing of his or her personal data for the purposes of supplying advertising materials, or direct sales, or for the purposes of market research, or commercial communications.The exercise of the above rights may be exercised directly or by giving a written proxy or attorney to individuals or associations. "
Ultimetely, according to article 2(5) deirective 2009/136/CE and under article 122 subparagraph 1 of privacy code, We inform you of the presence of third-party cookies.

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